To raise the productivity of knowledge and service workers is the most significant management challenge of 21st-century organisations
" ... This challenge, which will dominate the management agenda for the next several decades, will ultimately determine the competitive performance of companies. Even more important, it will determine the very fabric of society and the quality of life in every industrialized nation."
- Peter Drucker
Kanban has three distinct motivations or as we call them within the community Kanban Agendas. They are the Sustainability Agenda, the Service Orientation Agenda, and the Survivability Agenda.
The Sustainability Agenda is about finding a sustainable pace of work and improving focus. It looks inward to the organization. Its goal is to build services that are not overburdened with work, but that balance demand with capability, thereby improving the performance of services with regard to customer satisfaction, staff engagement, collaboration, and cost.
Team Kanban Practitioner (TKP) course and Kanban System Design (KSD) are two courses that very much address Sustainability.
Looking inward to find a sustainable pace of work
Team Kanban Practitioner (TKP) Certification Badge
Looking outward to meet and exceed customers' needs and expectations
Kanban System Design (KSD) also addresses the Service Orientation Agenda. The Service Orientation Agenda focuses on performance and customer satisfaction. It is outward-looking, from the organization's purpose to its customers.
The goal is to provide fit for purpose services to customers - meeting and exceeding customers' needs and expectations today and tomorrow, consistently.
In addition to Kanban System Design (KSD), Kanban Systems Improvement (KSI) course also addresses Service Orientation, but it does it at scale and end to end. When everyone within the organization focuses on delivering fit for purpose service to their internal or external customers, the organization achieves outstanding results.
After completing KSD and KSI, you will get Kanban Management Professional (KMP). We expect that KMPs
... know how make better decisions and streamline Upstream flow of work (e.g. Product Discovery, or Service Requests) and Downstream flow of work to better manage work, improve service delivery, and create greater customer satisfaction.
... know how to use the Kanabn method for better risk management and greater agility.
... know how to think probabilistic and use the Kanban method to improve management results enterprise-wide.
Kanban Management Professional (KMP) Credential Certification Badge
Looking ahead and into the future to ensure surviving and thriving
While the Sustainability and Service Orientation Agendas look inward to organisation and outward to customers, the Survivability Agenda looks to the future. It seeks to ensure that an organization survives and thrives in times of significant change. The pace of change and the emergence of disruptors in all major markets means that no organization can assume current processes and technology will suffice for even a few years into the future.
Kanban's evolutionary approach to change - with its focus on safe-to-fail, continuous improvement; encouraging diversity in process and technology; and respect and engagement for all stakeholders involved - is an appropriate response to this constant challenge.
Kanban Coaching Professional (KCP) Certification Badge