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Scale and align your Kanban systems across the enterprise, and exploit your organization's full potential. 

Some of the companies that we helped, and their staff took our trainings

Kanban Systems Improvement (KSI) follows the Kanban System Design (KSD) course, and both are required for earning the globally recognized Kanban Management Professional (KMP) Credential. 

During KSI class, You will ...
  • ... dive deeper into the Kanban method change management principles and guidance. You'll learn how to avoid resistance to change and increase the chance of success of any change "initiative." 

  • ... learn how to use the Kanban method to manage work across your enterprise. Horizontally, between internal services; Vertically at different organization levels - from strategy to individual deliverables. 

  • ... explore the depth of Kanban general practices, and learn how to apply them to manage end-to-end service delivery - from customer needs at upstream to needs-met at downstream. 

  • ... learn more about feedback loops and their importance at any scale. And you will learn how to design and introduce Kanban Cadences as feedback loop mechanisms for one or multi-services across your organization. 

  • ... learn how to create "centralized alignment and decentralized control" to get the best possible alignment with the most efficient flexibility at your organization. 

  • ... use strategies such as Shaping Demand, Risk-based Replenishment, Blocker Clustering, Disruption, and Dependency Handling, Constraint Management to improve service capability. 

  • ... use distribution and Weibull shapes to analyze service delivery characteristics, and make a better risk management decision.

Martin Duesk_Kanban Management Professinal KMP - Actum Division Diectio

Martin Dusek

Division Director at ACTUM Digital 

The most-valuable learning & experience through the whole Kanban management professional program. Thanks to Kaveh's guidance in and outside of the class.

Upcoming Online Kanban Systems Improvement (KSI) Classes

  • 30 Jun 2022, 09:00 CEST – 05 Jul 2022, 14:00 CEST
    This online class will be conducted on 4 consecutive days. Each day for up to 5 hours, from 9:00 - 14:00 CET. The Class is on Thursday, Friday, Monday, and Tuesday. And, On the weekend you may rest, reflect and review some of the learnings. Contact us for alternative times and time zones.

If you can not find a suitable date or time, please contact us.
Alternative options may be possible, such as adapting classes to your timezone.

What you will get as part of this course?

When you register at or courses, you will get the following unique extra bonuses

  •  12 Months Access to Lecture RecordingsYou will have access to lecture recordings for one year. You can watch them as many times as you want and ask questions during live sessions or through community Slack. 

  • Live Interactive Group Sessions: This course includes 4 modules, each with 4 hours of live sessions. At each live session, we will not only dive into concepts, discuss case studies but also practice and experience some of the techniques. 

  • 12 Case Studies: You will also have access to case studies analysis (video and text). We believe these case studies will give you additional practical examples and invaluable learnings. 

  • Mentoring and CoachingYou can book time for one hour of 1:1 mentoring and consultation session with the trainer to help you with your experience and learning journey after the class. 

  • The community of Practitioners: You will have access to fellow learners and experienced professionals, where you can ask questions, get feedback immediately, or help others - all via Slack. 

  • Interview with Industry-Leading Experts: We interview industry-leading experts or practitioners to share their experience with you. You will have access to these interviews. 

  • Extra Readings and Book Club: We will recommend relevant articles and books to read. You will have the chance to read and discuss their practicality at your 1:1, Slack Community, or live group sessions with the trainer and fellow learners. 

Show off your earned Kanban Management Professional (KMP) Credential and strengthen your profile

After completion of Kanban System Design (KSD) and Kanban Systems Improvements (KSI) classes, participants will receive internationally recognized Kanban Management Professional (KMP) credential certification and badge.

Professional social networks such as LinkedIn have hundreds of millions of users easily. 


It will not be enough to have just a social profile page. You need a great one - especially if you're looking for new opportunities. 


Surveys show that more than 90% of recruiters use social networking platforms to recruit and retain ideal employees. Over half of those employers are searching for your profile to see if you have the job skills.

You can then go ahead and share your Kanban Management Professional certification badge to your profile on Linkedin and join the Kanban University Alumni network. 

kanban management professional KMPii Kanban Systems improvement KSI Kanban University Certificate
Kanban Management Professional KMP Kanban University Certificate
Adler Mobasser - Service Management Lead - MSD - Kanban Management Professional KMP

Adler Mobasser

Service Management Lead at MSD

I highly recommended Kanban method training with Kaveh Kalantar to anyone in IT, Management and System Design ...

Who will get benefit from this course?

Managers (technical or non-technical) and anyone wanting to continuously improve their organization to reach outcomes and capabilities like such as:

  • Relief organization from overburdening

  • Increase transparency, trust, and work satisfaction

  • Happier and delighted customers 

  • Faster, more predictable, and higher quality Service Delivery

  • More increased enterprise agility and business adaptability 

  • Improved workforce flexibility 

  • More increased organizational congruence 


The kind of managers that benefit from learning and using the Kanban method are C-Level Executives, Founders, Directors, Business Unit Managers, People Managers, Service Delivery Managers, Technical Directors, Heads of PMO, Heads of Product, Engineering Managers, Team Leaders.


Continuous improvement accelerates when individual contributors learn and use the Kanban method too. Professionals such as Software Engineers, QA Specialists, Release Managers, Project Managers, Portfolio or Program Managers, Project governance Auditors, Process Engineers, Scrum Masters, Agile Coaches, Product Owners, Product Managers.

Your course curriculum
Module 1: Kanban as an evolutionary change method

We continue KSI course from where we left the Kanban System Design (KSD) course, Evolutionary change management, and how to handle improvements and changes more effectively by understanding resistance. We will look into social psychology, neuroscience, bais theory, identity, and many more. In future Kanban Coaching Practices and Kanban Maturity Model courses, we will dive deeper into Change Management. 

In this module, we will not only review the concepts and their practicality but also analyze a case study from an evolutionary change management perspective and drive actionable guidance from it, so you can put them into practice after the course and immediately. 


Topics covered in this module: Motivation for Kanban method, Evolutionary Change Management Method and Techniques, How human process information, How humans process change, psychological and sociological aspect of change, The three aspects of the Kanban Maturity Model: Culture, Practice, and Outcomes. 

Module 2: Kanban for the enterprise

Equipped with the knowledge from the Kanban System Design (KSD) course and the understanding of Evolutionary Change Management, we are ready to understand the Kanban method's service-orientation principle and how to identify services across the organization, and how to scale Kanban across all these services. 

We will practice and use the simulation for all these, so there will be fewer lectures and more simulation to get the maximum learning through experience.

One of the critical topics you will learn in this module is identifying, designing, and working with Kanban Upstream (where the work comes from) and how to balance that with Kanban downstream ( where the work gets done and delivered to customers). Knowing how to balance upstream and downstream is an essential skill for Kanban Practitioners. 


Topics covered in this module: the Kanban Method service-orientation principle, Identifying Enterprise services through Kanban Lens, Scaling Kanban across the enterprise, Upstream Kanban, Kanban method Emerging Roles.

Module 3: Feedback Loops

The speed of receiving feedback is at least two orders of magnitude more important to knowledge work producer (intangible goods and service providers such as software or any other business services) than tangible goods manufactures. The sooner you receive feedback on your service, demand, or the capability to fulfill that demand, the sooner you receive information that can be used to make better economic decisions.

Kanban method guidance on feedback loops is called the Kanban Cadences. In this module, we will continue what we started at KSD class and build on the learnings from there to introduce Cadences that work at different levels of the organization and across multi-services - this is a step toward scaling KAnban across the organization. 

Topics covered in this module: The importance of feedback loop at different scales, Kanban Cadences by Kanban maturity model levels, Team Replenishment, Workflow Replenishment, Service Replenishment, Team Retrospective, Flow Review, Service Delivery Review, Team Kanban Meeting, Workflow Kanban Meeting, Delivery Planning Meeting, Improvement Suggestions Reviews, Operation Review, Delivery Planning Meeting, Blocker CLustering, Risk Review.

Module 4: Improvement Techniques

What do you improve first? And why? How do you make that improvement? How do you balance demand and capability objectively and with data?

Kanban method has a body of knowledge on strategies and techniques for improving your service delivery by balancing demand with your capability (Skills + Capacity).  This module reviews those techniques such as Trim the Tale, Shape Demand, and more.


Topics covered in this module: Strategies for improvement, Shape Demand, Optimize flow, source of delay, lead time distribution and its bi-modality, capacity allocation, removing delays, managing dependencies, buffer management, managing system constraints, variability, and economic costs.

Module 5: Evolutionary change approach and closure

In the last module of Kanban Systems Improvement (KSI), we will come back to Evolutionary Change Management and discuss how it is truly different from traditional planned based change management methods and frameworks and why The Evolutionary Change Management is more effective and successful. 

Topics covered in this module: Evolutionary Change, the effectiveness of Kanban method change management, Wishful Thinking Change Management, The trauma of managed change initiatives, The J Curve, Fitness criteria and Fit For Purpose Framework,  Emergence Process.

Ricardo Chapa Head of emerging technology Cemex Kanban System Design KSD Certified

Ricardo Chapa

Head of Emerging Technologies and Digital Architecture at CEMEX

Concepts were well explained, and training was well executed. And It indeed can be applied "this Monday",

Best value for money, short payback period

Whether you are investing in Kanban method courses from your pocket, or your company supports you with the hope for a high investment return. 

You can rest assured that you can put the evidence-based and pragmatic guidance of the Kanban method into action immediately. Most importantly, you will not need to go through a large-scale change initiative to use the Kanban method. You can always start from wherever you are today and evolve from there (one of the Change Management principles in the Kanban method). For these reasons, the industry categorizes Kanban University training as a low-risk, high-return investment with a short payback period.

  • The standard course fee is 32,500 CZK (Appox. € 1255) 

  • The standard early bird course fee is 28,200 CZK (Approx. €1088) available 28 days prior to the class.

  • You will get a 20% discount from the standard fee if you buy two standard courses together. For example, if you register for KSD and KSI classes together, or KMM and KCP together.

You may be eligible for Fair Pricing Policy, or Instalment Payment. Please, check related pages for more information. 

Upcomming Classes

Upcoming Classes

  • 30 Jun 2022, 09:00 CEST – 05 Jul 2022, 14:00 CEST
    This online class will be conducted on 4 consecutive days. Each day for up to 5 hours, from 9:00 - 14:00 CET. The Class is on Thursday, Friday, Monday, and Tuesday. And, On the weekend you may rest, reflect and review some of the learnings. Contact us for alternative times and time zones.
If you can not find a suitable date or time, please contact us.
Alternative options may be possible,
such as adapting classes to your timezone.
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