Some of the companies that we helped, and their staff took our trainings
During KSI class, You will ...
... dive deeper into the Kanban method change management principles and guidance. You'll learn how to avoid resistance to change and increase the chance of success of any change "initiative."
... learn how to use the Kanban method to manage work across your enterprise. Horizontally, between internal services; Vertically at different organization levels - from strategy to individual deliverables.
... explore the depth of Kanban general practices, and learn how to apply them to manage end-to-end service delivery - from customer needs at upstream to needs-met at downstream.
... learn more about feedback loops and their importance at any scale. And you will learn how to design and introduce Kanban Cadences as feedback loop mechanisms for one or multi-services across your organization.
... learn how to create "centralized alignment and decentralized control" to get the best possible alignment with the most efficient flexibility at your organization.
... use strategies such as Shaping Demand, Risk-based Replenishment, Blocker Clustering, Disruption, and Dependency Handling, Constraint Management to improve service capability.
... use distribution and Weibull shapes to analyze service delivery characteristics, and make a better risk management decision.
What you will get as part of this course?
When you register at LearnKanban.cz or LearnKanban.eu courses, you will get the following unique extra bonuses
12 Months Access to Lecture Recordings: You will have access to lecture recordings for one year. You can watch them as many times as you want and ask questions during live sessions or through community Slack.
Live Interactive Group Sessions: This course includes 4 modules, each with 4 hours of live sessions. At each live session, we will not only dive into concepts, discuss case studies but also practice and experience some of the techniques.
12 Case Studies: You will also have access to case studies analysis (video and text). We believe these case studies will give you additional practical examples and invaluable learnings.
Mentoring and Coaching: You can book time for one hour of 1:1 mentoring and consultation session with the trainer to help you with your experience and learning journey after the class.
The community of Practitioners: You will have access to fellow learners and experienced professionals, where you can ask questions, get feedback immediately, or help others - all via Slack.
Interview with Industry-Leading Experts: We interview industry-leading experts or practitioners to share their experience with you. You will have access to these interviews.
Extra Readings and Book Club: We will recommend relevant articles and books to read. You will have the chance to read and discuss their practicality at your 1:1, Slack Community, or live group sessions with the trainer and fellow learners.
Show off your earned Kanban Management Professional (KMP) Credential and strengthen your profile
After completion of Kanban System Design (KSD) and Kanban Systems Improvements (KSI) classes, participants will receive internationally recognized Kanban Management Professional (KMP) credential certification and badge.
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You can then go ahead and share your Kanban Management Professional certification badge to your profile on Linkedin and join the Kanban University Alumni network.
Who will get benefit from this course?
Managers (technical or non-technical) and anyone wanting to continuously improve their organization to reach outcomes and capabilities like such as:
Relief organization from overburdening
Increase transparency, trust, and work satisfaction
Happier and delighted customers
Faster, more predictable, and higher quality Service Delivery
More increased enterprise agility and business adaptability
Improved workforce flexibility
More increased organizational congruence
The kind of managers that benefit from learning and using the Kanban method are C-Level Executives, Founders, Directors, Business Unit Managers, People Managers, Service Delivery Managers, Technical Directors, Heads of PMO, Heads of Product, Engineering Managers, Team Leaders.
Continuous improvement accelerates when individual contributors learn and use the Kanban method too. Professionals such as Software Engineers, QA Specialists, Release Managers, Project Managers, Portfolio or Program Managers, Project governance Auditors, Process Engineers, Scrum Masters, Agile Coaches, Product Owners, Product Managers.
Your course curriculum
Module 1: Kanban as an evolutionary change method
We continue KSI course from where we left the Kanban System Design (KSD) course, Evolutionary change management, and how to handle improvements and changes more effectively by understanding resistance. We will look into social psychology, neuroscience, bais theory, identity, and many more. In future Kanban Coaching Practices and Kanban Maturity Model courses, we will dive deeper into Change Management.
In this module, we will not only review the concepts and their practicality but also analyze a case study from an evolutionary change management perspective and drive actionable guidance from it, so you can put them into practice after the course and immediately.
Topics covered in this module: Motivation for Kanban method, Evolutionary Change Management Method and Techniques, How human process information, How humans process change, psychological and sociological aspect of change, The three aspects of the Kanban Maturity Model: Culture, Practice, and Outcomes.
Module 2: Kanban for the enterprise
Equipped with the knowledge from the Kanban System Design (KSD) course and the understanding of Evolutionary Change Management, we are ready to understand the Kanban method's service-orientation principle and how to identify services across the organization, and how to scale Kanban across all these services.
We will practice and use the simulation for all these, so there will be fewer lectures and more simulation to get the maximum learning through experience.
One of the critical topics you will learn in this module is identifying, designing, and working with Kanban Upstream (where the work comes from) and how to balance that with Kanban downstream ( where the work gets done and delivered to customers). Knowing how to balance upstream and downstream is an essential skill for Kanban Practitioners.
Topics covered in this module: the Kanban Method service-orientation principle, Identifying Enterprise services through Kanban Lens, Scaling Kanban across the enterprise, Upstream Kanban, Kanban method Emerging Roles.
Module 3: Feedback Loops
The speed of receiving feedback is at least two orders of magnitude more important to knowledge work producer (intangible goods and service providers such as software or any other business services) than tangible goods manufactures. The sooner you receive feedback on your service, demand, or the capability to fulfill that demand, the sooner you receive information that can be used to make better economic decisions.
Kanban method guidance on feedback loops is called the Kanban Cadences. In this module, we will continue what we started at KSD class and build on the learnings from there to introduce Cadences that work at different levels of the organization and across multi-services - this is a step toward scaling KAnban across the organization.
Topics covered in this module: The importance of feedback loop at different scales, Kanban Cadences by Kanban maturity model levels, Team Replenishment, Workflow Replenishment, Service Replenishment, Team Retrospective, Flow Review, Service Delivery Review, Team Kanban Meeting, Workflow Kanban Meeting, Delivery Planning Meeting, Improvement Suggestions Reviews, Operation Review, Delivery Planning Meeting, Blocker CLustering, Risk Review.
Module 4: Improvement Techniques
What do you improve first? And why? How do you make that improvement? How do you balance demand and capability objectively and with data?
Kanban method has a body of knowledge on strategies and techniques for improving your service delivery by balancing demand with your capability (Skills + Capacity). This module reviews those techniques such as Trim the Tale, Shape Demand, and more.
Topics covered in this module: Strategies for improvement, Shape Demand, Optimize flow, source of delay, lead time distribution and its bi-modality, capacity allocation, removing delays, managing dependencies, buffer management, managing system constraints, variability, and economic costs.
Module 5: Evolutionary change approach and closure
In the last module of Kanban Systems Improvement (KSI), we will come back to Evolutionary Change Management and discuss how it is truly different from traditional planned based change management methods and frameworks and why The Evolutionary Change Management is more effective and successful.
Topics covered in this module: Evolutionary Change, the effectiveness of Kanban method change management, Wishful Thinking Change Management, The trauma of managed change initiatives, The J Curve, Fitness criteria and Fit For Purpose Framework, Emergence Process.